Wall Chart - starting to track progress

In yesterday’s post I mentioned at the end that I was going to make a wall chart to track my progress toward my 3,000 bike miles goal.
Adrian Finch (an aspiring 5,000 mile hero) asked if I use My Cycling Log, bikejournal or CycleSmart to keep track of my progress, and my reply was that I […]

Post-Its and Visual Management

Right now I’m working with a firm to help improve their production output. They’re suffering from the usual problem - too much work in progress (WIP), caused by a production manager who wanted to ‘get ahead’, by manically over-producing at the start of the process flow.
The line manager I’m working with understands this, and has […]

Post-Its. More than ‘While You Were Out’

DailyKaizen » Hoshin 102
I think I should buy shares in 3M - the people who invented Post It Notes.
I seem to use them all the time when running workshops - they’re a great tool to use for rearranging complex information, to try and make sense of a problem. One of the main techniques I use […]

Quality Work & Service

Mark Graban at Lean Blog’s just finished reading Managing the Professional Service Firm by David Maister, and raises an interesting point:
“Quality Work Does Not Mean Quality Service”
‘Work’ is the stuff you do, while ‘Service’ refers to the overall customer experience - what’ll keep them coming back for more. You can do a great job, but […]

Meetings - The Practical Alternative to Work?

I had three on-site meetings with clients yesterday, each of which had a completely different flavour.
The first was one that I wasn’t in control of - I’m working with Jan Grieveson on this job, and this was his ‘cheerleader’ session - drum-banging and rabble-rousing from the Hard Knocks School of Business. He had a clear […]




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