Posts Tagged ‘ customer service ’

Remember the problem with the saddle on my Pashley? One of the rear coil springs on it’s Brooks B33 Saddle had broken, and the people at Brooks offered to either repair the saddle for me, or send me a new set of springs so I could do it myself . . . Well today,...
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You know when on the weather forecast, they say "sunshine and showers"? Turns out that they sometimes mean it. In a ride of just over 12 miles to see my first client today, I ended up changing clothes THREE times: Got ready to leave the house - raining hard, so I put on coat &...
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